Having trouble connecting your email to Overjoy? We’ve got you covered! This guide will walk you through some common troubleshooting steps, especially for issues related to Google and GoDaddy email integrations. Follow these steps to get back on track with minimal hassle.
Issue 1: Google Account Can’t Connect with Overjoy
If you're able to start the Google authorization but it fails when connecting through Overjoy, you may need to unlink Overjoy from your Google account and reauthorize. Here’s a step-by-step guide to help you with this.
How to Unlink Overjoy from Your Google Account
Visit Google Account Connections: Open this Google connections page.
Find Overjoy: Scroll down to the list of connected apps and look for Overjoy.
View Details: Click on See Details under the Overjoy listing to get more options.
Remove Access: Select Remove Access to unlink Overjoy from your Google account.
Once you’ve removed Overjoy, you can try reconnecting your email. This fresh start often resolves any lingering connection issues!
Issue 2: GoDaddy Outlook Email Can’t Integrate with Overjoy
If you’re using an Outlook email address through GoDaddy and can’t integrate it with Overjoy, it might be due to your DNS settings. GoDaddy sometimes needs extra configuration to ensure Outlook emails route correctly.
Updating GoDaddy DNS Settings for Outlook Integration
Log in to GoDaddy: Go to your GoDaddy Domain Portfolio and select the domain you’re using for your Outlook email.
Add MX Record: Look for the option to add a new DNS record, and enter the following details:
Host | Priority | Target |
@ | 0 | [yourdomain]-com.mail.protection.outlook.com |
Add TXT Record: While still in the DNS settings, add a TXT record with the following details:
Name | TXT Value |
@ | v=spf1 include.net -all |
Save Changes: After entering these records, save your changes and allow some time for them to propagate.
Verify DNS Propagation: Use this DNS checker to confirm the records have been updated. Enter your domain, and look for the MX and TXT records to ensure they’re set up correctly.
Once your DNS settings have been updated and verified, try reconnecting your Outlook email with Overjoy.
Still Need Help?
If you’ve followed these steps and still encounter issues, our support team is here to assist. Don’t hesitate to reach out—we’ll help you get connected in no time!