Integrating Faire with Overjoy enhances your ability to manage orders and maintain up-to-date customer and product information directly through your Overjoy dashboard. This guide provides a step-by-step process on setting up the Faire integration, along with answers to common questions to ensure a smooth setup experience.

Go to your Overjoy account and click on Settings. You can access this directly by visiting Overjoy Settings.

Within the Settings page, click on the "Order" tab to view available e-commerce platform integrations.

Click on the "Integrate with Faire" button. This action will redirect you to a permission page.

On the Faire authorization page, you will see the permissions required by Overjoy to access your Faire account. Click on the "Authorize" button to grant these permissions and complete the integration process.

Once authorized, you will be automatically redirected back to Overjoy where you can start managing your Faire-linked operations immediately.

We strongly recommend using Shopify integration instead of Faire integration. Our recommended setup is:

This is mainly because Shopify's API is more reliable, and we can also support additional features such as sample/order sending, which are not currently supported with Faire integration. You should use Faire integration only if you're not using Shopify as your ecommerce platform, or if you have 3PL (third-party logistics) setup where Faire <> Shopify Order Sync is not possible.

It can take up to 1-2 hours for Faire customers to be visible on your Customers page in Overjoy. This delay is due to the time required to sync large amounts of data.

You must be on either a free trial or a paid plan within Overjoy to use the Faire integration. This ensures that all features related to order and customer management are fully functional